Xironet has a proven track record of advising SME sector on their IT projects. Flexibility, responsiveness and cost-efficiency are the key tenets of our services. With the assistance of our technical sales team, you choose the services and payment structure your business requires. This creates a tailor made, cost effective, service offering ideally suited to you, and your business. We offer remote or on-site support depending on the nature of the issue. Generally, we have four levels of support as outlined below:

   

Standard Support Package Features:

  • 4 hours response by phone or email

  • Remote desktop support

  • 12 hours on site attendance per annum (no roll-over)

  • Hours for call logging 09.00 to 17.00 Mon - Fri

  • Applicable to one geographical location.

Bronze Support Package Features:

  • 3 hours response by phone or email.

  • 24 hours on site attendance per annum.

  • Hours for call logging 09.00 to 17.00 Mon - Fri

  • Remote desktop support

  • Min. 5 systems

  • Applicable to one geographical location.

Silver Support Package Features:

  • 2 hours response by phone or email.

  • 36 hours on site attendance per annum.

  • Hours for call logging 08.30 to 18.00

  • Remote desktop support

  • Remote server support

  • Weekly backup

  • Monthly remote system health check

  • Monthly accounting and reporting

  • Minimum number of systems 10

Gold Support Package Features:

  • 1 hours response by phone or email.

  • 72 hours on site attendance per annum.

  • Hours for call logging 08.00 to 20.00

  • Remote desktop support

  • Remote server support

  • Daily backup

  • Monthly remote system health check

  • Monthly accounting and reporting

  • Minimum number of systems 25

The above is just an indicative of our support system. However, we try to be flexible and usually make our support around your business to make it more beneficial to you, call us and let us have a chat with you, that is FREE!!

  Pay As You Go Option

Our hourly rate (exc. VAT) are:

  • £50 for the first hour (min. charge one hour)

  • £35 for subsequent hours

  • Travelling cost (depending on your location), parking charges and congestion charges are also payable by you.

We work based on No Fix No Fee

Please note: Our hourly charges for Exchange server & SQL server differ, please call for details.
 

 

 

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